Privacy Policy & Notice of Privacy Practices

1upWellness PLLC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (1upwellness.net). By using our website, you consent to the practices described below.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. 1upWellness PLLC is committed to protecting your privacy and handling your data with the strict confidentiality required by HIPAA and Colorado law.

Effective Date: January 24, 2026

1. Information We Collect

We collect information necessary to provide high-quality mental health care and maintain a functional website:

• Personal Identifiers: Name, email address, and phone number submitted via contact forms.
• Clinical Information: Health-related information submitted for appointment scheduling or during the intake process.
• Technical Data: IP address and browser type collected automatically to improve website performance and accessibility.

2. How We Protect and Share Your Data

We do not sell or share your information with third parties for marketing purposes. We only share your information with HIPAA-compliant service providers necessary to operate our clinical practice:

• SimplePractice/Sessions Health: For secure scheduling, encrypted video sessions, and clinical documentation.
• Headway: For secure insurance billing and claims processing.
• Zoho Mail: For secure, HIPAA-compliant email communication.
• Data Security: We use industry-standard encryption for all data transmission. While no system is 100% secure, we utilize only platforms that provide a Business Associate Agreement (BAA) to ensure medical-grade security.

3. Required Disclosures (Colorado Law)

Under Colorado law and ethical standards, confidentiality has specific limits. We may disclose your information without your consent in the following emergencies:

• Safety Threats: If there is a serious and imminent threat to your safety or the safety of others.
• Mandatory Reporting: If there is suspected child abuse or neglect, or the abuse/neglect of a vulnerable adult.
• Legal Process: In response to a valid court order or subpoena.

4. Your Clinical Rights

As a client, you have specific rights regarding your Protected Health Information (PHI):

• Access: You may request to inspect or receive a digital copy of your clinical and billing records.
• Amendments: You may request a correction to your record if you believe information is inaccurate.
• Restrictions: You may request that we limit how we use or disclose your health information for treatment or payment.
• Confidential Communications: You may request that we contact you only at a specific phone number or email address.

5. Website Technologies

• Cookies: We use minimal tracking to improve user experience. You can manage these via your browser settings.
• Accessibility: This site uses the WP ADA Compliance Check plugin to ensure an inclusive experience for all users.
• Third-Party Links: We are not responsible for the privacy practices of external sites linked on our page.

6. Contact & Complaints

If you have questions about these practices or believe your privacy rights have been violated, please contact us directly. You may also file a complaint with the U.S. Department of Health and Human Services.

1upWellness PLLC Braulio Rivera, LPC, LAC Email: braulio@1upwellness.net Phone: 720.701.3369